Our Process

 

  1. PRE INSPECTION .
    Pre-Inspection

    This is where we examine and measure the rug with the customer and let them know all the information needed like how long it will take, what it will cost, and the predicted outcome of the cleaning. We take this time to answer any questions or address any concerns the customer may have.

  2. DRY SOIL REMOVAL
    Dry-Soil-1
    Dry-Soil-2
    Dry-Soil-3

    For thousands of years people from around the world have known that removing dry soil before introducing water to the cleaning process is better for rugs. Folks would hang their rug and beat it with a pole to remove dirt. Although primitive, this practice is still widely used.

    We use a series of floor grids to place the rug face down on. A machine (Rug Badger) then vibrates the back of the rug sending the dry soil into the floor grids for easy clean up. This is the most amazing thing to come to the rug washing industry in the last 30 years. This dry soil is NOT removable with regular vacuuming because it settles to the base of the rug and simply cant be pulled out by even industrial power vacuums. Removing this dry soil is perhaps the most effective way to make a rug last a long time because it is this soil that’s responsible for the abrasive wear we see on highly trafficked areas of a rug.

  3. COLORFAST TESTING
    Colorfast-Testing

    We test the dyes of every color of every rug before we wash it to make 100% sure that they are stable.

  4. DETERGENT SELECTION AND APPLICATION
    Detergent1

    We select an appropriate and safe detergent based on the materials we are cleaning and work it into the rug top and bottom.

  5. AGITATION
    Agitation1

    Every rug is agitated to break the dirt’s hold on the fibers. Some rugs are old and delicate and get agitated gently by hand brushes. Others can handle our power scrubbing tools with special safe on wool brushes. The rug is then left to dwell for 10-15 minutes before rinsing.

  6. RINSING/FLUSHING
    RinsingFlushing1

    Each rug has the dirt and detergent flushed off it by our flowing river rinse platform that uses downhill flowing rinse water so the rug is not sitting in a pit of its own filth like our competitors plants have. The use of special weighted rollers work with the rinse platform to get all detergent and soil out and away from the rug.

  7. pH LOWERING RINSE

    We make sure that all rugs leave our shop set at the correct pH level. A rug with a high pH can lose its soft feel and can become brittle.

  8. EXTRACTION
    Extraction1

    The rug has most of the water vacuumed from it using high power rug extracting vacuums.

  9. GROOMING
    Grooming1

    Using soft brushes, we brush the rug so all the fibers go together in the same direction giving the rug a beautiful uniform look before the drying process. For silk rugs we use special brushes and we groom them by hand to achieve a stunning look.

  10. FRINGE DETAILING
    Fringe-Detailing

    This is where we use delicate hand tools and cotton products to get the fringe gleaming white and clean again without using any bleach products.

  11. DRYING
    Drying1

    Damp rugs are hoisted onto our drying rack where large fans blow air across the rugs until they are bone dry.

  12. FINAL INSPECTION AND WRAPPING
    Final-Inspection-Wrapping-1
    Final-Inspection-Wrapping-2

    Upon passing inspection all rugs are wrapped in a durable paper and sent out for delivery.